Terms and conditions
Welcome to lilbit. Your rights are our priority. Lilbit owns the brands lildog® and Lilcat® and is legally responsible for these brands.
So cool that you're interested in Lildog / Lilcat! This means that you also love your pet. By buying Lildog / Lilcat, you can first and foremost embark on a new everyday life with more security and increased knowledge about your pet.
lilbit AS ("Lilbit") has developed and offers the services Lildog and Lilcat (the "Services") to which these terms apply ("Terms").
As a user of the Services, you accept the Terms. The Terms apply as an agreement between you and Lilbit, if you do not accept the Terms, you can not use the Services.
If there is something in the Terms that you can not accept or something you are wondering about, then you just have to contact us. You will find contact information at the bottom of the Terms.
Purchase of units
The parties: The seller is Lilbit AS, Skippergata 14, 7042 Trondheim, Norway. Organization number: 918 836 225, and is hereinafter referred to as the seller / seller.
Lildog and Lilcat consist of devices that are attached to the dog's or cat's collar or harness and associated services for tracking the animal. The services will provide accurate tracking of the animal's location and any information about the animal's well-being. You will gain access to the Services by purchasing a device and activating it.
You may purchase devices to use the Services on our websites or through any of our resellers. We are responsible for the delivery of the Services. For units purchased on our website, we are responsible for the purchase. For units purchased through our dealers, you must contact your dealer if there are any problems with the physical unit.
When you buy something from our website, you can pay with a debit card or Vipps (the latter only in Norway). After the purchase, you will receive an order confirmation at the e-mail address you have provided. Delivery time for the device will normally be 3 to 5 days. It may be that something else is stated when buying.
The Consumer Purchase Act applies to the purchase. You also have the right to withdraw from the purchase, and information about the right of withdrawal will be included in the order confirmation. In the event of errors or defects in the order, you can contact us through the contact information at the bottom of the Terms.
Our customer will be the person who has registered the device, and we will only answer requests, questions, requirements or communication about a specific device from the customer. We are happy to answer general questions about our services and products to the person who contacts our support team, but to answer questions regarding a specific device, we need confirmation that it is the customer who is associated with the device who contacts us.
“We use Klarna as the supplier of our cash register. This means that we can transfer your personal information in the form of contact and order details to Klarna when the page with the checkout has been uploaded, so that Klarna will handle your purchase. Your transferred personal information will be processed in accordance with Klarna's own privacy statement. ”
Right of withdrawal:
Unless the agreement is exempt from the right of withdrawal, the buyer can cancel the purchase of the item in accordance with the Right of Withdrawal Act.
The buyer must notify the seller of the use of the right of withdrawal within 30 days from the deadline begins to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or public holiday, the deadline is extended to the nearest working day.
The cancellation deadline is considered complied with if notification is sent before the expiry of the deadline. The buyer has the burden of proving that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).
The cancellation period begins to run:
When purchasing individual items, the cancellation period will run from the day after the item (s) is received.
If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.
The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller does not state before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of lack of information on terms, deadlines and procedures for exercising the right of withdrawal. If the trader provides the information during these 12 months, the cancellation period still expires 14 days after the day the buyer received the information.
When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of withdrawal has been given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to state that the buyer will cover the return costs. The seller can not set a fee for the buyer's use of the right of withdrawal.
The buyer can try or test the item in a responsible manner to determine the item's nature, properties and function, without the right of withdrawal lapse. If testing or testing of the item goes beyond what is justifiable and necessary, the buyer may be responsible for any reduced value of the item.
The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 30 days from the seller was notified of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been returned.
Lack of the item - the buyer's rights and complaint deadline
If there is a defect in the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months. from the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint period is five years.
If the item has a defect and this is not due to the buyer or conditions on the buyer's side, the buyer may, in accordance with the rules in the Consumer Purchase Act, Chapter 6, withhold the purchase price, choose between correction and re-delivery, demand price reduction, demand agreement terminated and / the seller.
Complaints to the seller should be made in writing.
Use of the Services
The device is designed to be carried by a dog / cat and is used by the owner. You may only use the Services for your personal use. You may not use the Services for others. You should also not use the Services to monitor anyone other than your pet. Monitoring other people is illegal and can be punishable.
To use the Services, you must register and install the corresponding app on your smartphone. The app is free and is available on iOS and Android services (App store and Google Play). An overview of the device's and the app's functions can be found in the description in the app or website for the product you have purchased. The device is configured, monitored and used through the app. The services / devices will not work without the app.
You can register an account associated with the Services, by entering your name and contact information. All information you provide must be correct. You may not use aliases or provide other information that does not show your true identity. All personal information must belong to you and not any other person.
You are responsible for the account once it has been created, so you are also responsible for ensuring that others do not get the password to your account. If you suspect unauthorized use of your account / device, you should change your password and / or contact us immediately. Please note that if you want to delete your customer account, uninstalling the app will not be sufficient. Deletion requests can be directed to our customer service or made in the app's settings.
You must not violate what is stated in these Terms or as follows from other laws and regulations that may be relevant to the Services. Access to the Services may be suspended and / or deleted, or access blocked, for users who violate the laws and regulations that apply to the Services or the Terms, or who for other reasons are not compatible with the use of the Services.
You must also not do things that may affect the Services' functionality, services or security, copy the Services or functionality in it, integrate the Services into other services or solutions, such as other apps, sell access to the Services or anything else that will not be in Lilbit's interest. If a breach of this is discovered, it may result in you not being able to use the Services, and other measures may be taken.
The services are intended for use as a communication and tracking device for animals. The Services are therefore not a safe safety system, and precautions are always taken when using the Services and the Services cannot replace normal control of your pet.
Updates and changes
We are constantly working to improve the Services, and will regularly update the Services. Sometimes we can add new features, or remove old features to enhance your experience. The services will therefore be able to change content and functionality at any time and without further notice.
If you have 'automatic updates' turned on on your phone, you do not need to do anything to have the latest software installed at all times.
There may also be other changes to the Services, such as:
Change of network service provider, and transfer of existing customers to a new provider
Change the service as a result of regulatory changes and new safety or industry requirements
For us, it is important to be open and transparent during these updates and changes. Therefore, if possible, we will notify you of any changes that affect you as a customer before the changes take effect.
Prices. 10 years free use (for costumers who bought the product in july 2022)
The costs for using the Services can be found in the app or on our website.
All services related to the use of SIM cards and sending data over the telecommunications network such as location, history, temperature, pedometer, sound and light are included in the price of the product for 10 years from acquisition. The right to free use applies to the device purchased and the features that are at the time of purchase. For new functions and services that can be added to the unit, such as consultation with a veterinarian, insurance, etc., payment may be made. The right to free use is personal to the buyer and only applies to the purchased unit, and can not be transferred to another unit by e.g. lost, damaged or device sale.
The Devices and Services, Lilbit's trademarks, solutions, including the Services, other services and apps, and other intellectual property rights, whether registered or not, are protected by copyright and other intellectual property laws. You shall not review the App, the Services or anything else provided with the Services for the purpose of revealing how the App or the Services work. This obligation applies as long as you use the Services and after.
You have a time-limited, exclusive right to use the Services, the app and underlying software and systems, as long as you have an ongoing agreement with Lilbit, pay the required fees and comply with these Terms.
Collection and use of data and information. Privacy
The services continuously collect and transmit data, such as location data. Such detailed data collection and use is essential for the successful operation of the Services. You should therefore only use the Service for your own pet, and not on other devices, animals or persons. Note that data may also be collected about you and your location when you are with your pet if this is carrying a device.
You have all rights to data and information that you enter into the Services and related services or as a result of your use of the Services. You can request that the information be deleted by contacting us, but this may mean that the Services do not work for you. Note that you do not delete the information by simply uninstalling the app or stopping using the Services.
It is recommended that you do not use jailbreaked / rooted mobile devices, as this may pose a security risk and the Services or features in it may not be used on such devices.
We respect your privacy and will not use your personal information in any other way than you have been informed of and have accepted. For information on which and how personal information is processed, see Lilbit's privacy statement.
Lilbit's liability and disclaimer
Lilbit only provides services related to the Services, and does not take responsibility for anything other than how the Services work. Use of the Services is your responsibility, and you must take the necessary precautions when using the Services for your own and others' safety.
The Services and related services are under development, and although we do our best to develop the app and the Services, there may be features and solutions that are not or that are not available at all times. If you discover something about the Services if it does not work properly, it is good if you tell us so we can look at it and possibly make changes.
Lilbit's liability is limited to direct losses and costs. However, this does not apply if the cause of liability is due to circumstances beyond our control, and which we could not reasonably be expected to avoid or overcome the loss.
You may not claim indirect losses or costs, including, inter alia, loss of revenue, loss of profits of any kind, loss of data, costs and losses due to business interruptions, loss of loss and claims from third parties. Lilbit's liability is in any case limited to the remuneration paid for the Services in the last 12 months before the damaging circumstance occurred.
Laws that apply
In addition to these Terms, your rights also follow from laws and regulations such as the Consumer Purchase Act, the Right of Withdrawal Act and the Personal Data Act, including the Privacy Regulation (GDPR).
Lilbit is a Norwegian company and we are based in Trondheim. These Terms are therefore regulated by Norwegian law, and in the event of a dispute, this will have to be resolved in Trondheim, if there are no rules, such as the Disputes Act, which means that the dispute must be resolved elsewhere.
Complaints are addressed to the seller within a reasonable time, cf. points above. The parties shall endeavor to resolve any disputes amicably. If this does not succeed, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on telephone 23 400 500 or www.forbrukerradet.no.
The European Commission's complaints portal can also be used if you wish to lodge a complaint. This is especially relevant if you are a consumer residing in another EU country. The complaint is submitted here: http://ec.europa.eu/odr.
Changes to the Terms
It will be necessary to change these Terms at times, including the price of the Services. If there are changes in the Terms that are important to you, we will provide you with information in the Services, send you information if we have your contact information or in any other way.
You will always find updated Terms in the app, as part of the Services or on the website you find below. If you continue to use the Services after changes to the Terms, it means that you accept the Terms with changes.
Legal entity. Contact information
The person responsible for and the contact information for the Services is:
Tel: +47 73 44 00 70
Org. no .: 918 836 225
See also our website for more information: www.lilbit.no, www.lildog.no and www.lilcat.no.